FAQs

 

Frequently Asked Questions

Welcome to the ORYX HOME Help Center. If you cannot find the answer to your question below, please don't hesitate to contact our customer care team at support@oryxhome.com.

── Product & Sizing ──

What materials do you use for your bedding?

At ORYX HOME, we prioritize premium quality and comfort. Our duvet covers, fitted sheets, and pillowcases are crafted from high-grade, breathable materials designed to balance crisp freshness with long-lasting softness.

How do I choose the correct size for my bed?

We offer standard sizing to ensure a perfect fit. Please refer to our Size Guide on the product pages for exact measurements of our fitted sheets (including pocket depth for thick mattresses), duvet covers, and pillowcases.

How should I care for my ORYX HOME linens?

To maintain the premium texture and longevity of your bedding:

  • Machine wash cold on a gentle cycle with like colors.

  • Use a mild, liquid detergent; avoid bleach or fabric softeners.

  • Tumble dry on low heat or line dry.

  • Warm iron if desired for that pristine, hotel-quality look.

── Shipping & Delivery ──

Where do you deliver, and how much does shipping cost?

We deliver across the region. Shipping rates and estimated delivery timelines are calculated at checkout based on your exact location. Keep an eye out for our regional free delivery promotions!

How long will it take to receive my order?

  • Standard Delivery: Typically takes 2 to 4 business days once dispatched.

  • You will receive a tracking link via email or SMS as soon as your courier package leaves our facility.

Can I change my delivery address after placing an order?

If you need to update your shipping details, please contact us via WhatsApp or email within 2 hours of placing your order. Once an order is handed over to our courier partner, we are unable to change the delivery routing.

── Payments & Orders ──

What payment methods do you accept?

We accept secure online card payments (Visa, Mastercard) as well as Cash on Delivery (COD) for your convenience.

Can I cancel or modify my order?

Because we process orders quickly to ensure fast delivery, modifications can only be made within a short window. Please reach out to our support team immediately with your Order Number, and we will do our best to accommodate you.

── Returns & Exchanges ──

What is your return policy?

We want you to love your home setup. We accept returns or exchanges within 14 days of delivery, provided the bedding is unused, unwashed, and in its original premium packaging. Due to hygiene reasons, we cannot accept returns on items that have been slept in or washed.

How do I initiate a return or exchange?

Simply email us at support@oryxhome.com with your order details and the reason for the return. Our team will guide you through the process and coordinate with our courier partner for pickup.